Managed IT Services

A: Managed IT services refer to outsourced IT support and infrastructure management provided by a third-party provider. These services often include 24/7 monitoring, helpdesk support, cybersecurity, data backup, cloud solutions, and proactive system maintenance, all aimed at keeping your business secure, efficient, and up-to-date.

A: IT support typically refers to reactive help when something breaks or goes wrong, like fixing a computer or resolving a login issue. Managed IT Services go further by proactively monitoring systems, managing infrastructure, offering strategic guidance, and providing security and compliance support—all on an ongoing basis.

A: An IT Helpdesk is a centralized resource that handles technical support requests from users. It provides assistance with software, hardware, connectivity, and access issues, helping resolve IT problems quickly and efficiently—often via phone, chat, or email.

A: Yes! Braver Technology provides Managed IT Services to businesses throughout Massachusetts and Rhode Island, including Boston, Cambridge, Attleboro, Taunton, Waltham, Worcester, Providence, East Greenwich, Cranston, Warwick, and surrounding areas. We also support companies that have locations all across the country with our National coverage reach. Our team offers both remote and local, boots-on-the-ground support to meet your needs wherever you are.

A: IT security services protect your business from cyber threats like viruses, phishing attacks, ransomware, and data breaches. They include firewalls, antivirus, intrusion detection, email filtering, endpoint protection, patching, and employee training.

A: Our managed IT service plans are Customized IT — Your Way, Your Budget

Not Too Big, Not Too Small. Just Right for You and can include:

• Fully Managed IT
• Co-Managed IT with internal staff
• 24/7 helpdesk and live support
• Proactive system monitoring and maintenance
• Cybersecurity protection and threat detection
• Backup and disaster recovery
• Strategic IT planning and vendor management
• Cloud solutions and remote workforce support
• And other à la carte services

A: Our local helpdesk team is committed to resolving issues quickly and thoroughly. Most non-critical requests are acknowledged and responded to within an hour. For urgent or business-impacting issues, our senior-level engineers step in immediately to deliver expert resolution. When needed, we dispatch same-day onsite support across the region to minimize downtime and keep your operations running smoothly. No matter the size of the issue, your business always gets our full attention.

A: Absolutely—24/7 helpdesk support is available to clients who require the service. Your team will always speak directly with our own live engineers, no voicemail. Our in-house experts are on call around the clock, including nights, weekends, and holidays, to provide immediate, knowledgeable support whenever you need it.

A: Yes, we specialize in delivering enterprise-grade cybersecurity solutions tailored specifically for small and mid-sized businesses. Our services are designed to provide robust protection without the complexity or cost of large-scale enterprise systems. We help safeguard your organization with:

• Advanced Threat Detection & Prevention: Real-time monitoring to identify and block malware, ransomware, phishing, and other cyber threats before they cause harm.
• Data Encryption & Secure Access: End-to-end encryption for sensitive data in transit and at rest, ensuring only authorized users can access critical information.
• Multi-Factor Authentication (MFA): Additional layers of identity verification to reduce the risk of unauthorized access—even if credentials are compromised.
• Compliance-Driven Security: Solutions aligned with regulatory requirements like HIPAA, CMMC, PCI-DSS, and more, to help you avoid penalties and maintain industry trust.
• Endpoint and Network Protection: Firewalls, intrusion detection systems, and endpoint controls to protect every device connected to your environment.
• Security Awareness Training: Ongoing employee education to prevent human error and strengthen your first line of defense.

Our cybersecurity services are scalable, cost-effective, and fully managed—giving you peace of mind while allowing your team to focus on running your business.

A: Yes, we provide comprehensive IT compliance support across a wide range of highly regulated industries, including healthcare, legal, financial services, and manufacturing. Our team works closely with clients to ensure their IT environments meet and maintain strict regulatory standards such as:

• HIPAA (Health Insurance Portability and Accountability Act) for healthcare data security and patient privacy
• CMMC (Cybersecurity Maturity Model Certification) for defense contractors and suppliers
• PCI-DSS (Payment Card Industry Data Security Standard) for organizations that handle credit card transactions
• GLBA, SOX, and other sector-specific requirements

We conduct gap assessments, implement technical safeguards, provide documentation and policy support, and offer ongoing monitoring to help ensure your systems remain secure and compliant. Whether you’re preparing for an audit or building a new compliance program from the ground up, we deliver the tools and expertise needed to help you pass with confidence and stay ahead of evolving regulations.

A: Managed IT services allow growing businesses to access enterprise-level technology support without hiring a full in-house team. Benefits include predictable costs, improved uptime, faster response times, stronger security, and expert guidance to align IT with business goals.

A: Braver Technology provides end-to-end IT support services tailored to meet the needs of small and mid-sized businesses. Our comprehensive support includes:

• Remote and Onsite Technical Assistance: Fast, reliable help from experienced technicians—whether you need remote troubleshooting or boots-on-the-ground support.
• Hardware and Software Troubleshooting: Diagnosis and resolution of issues related to desktops, laptops, mobile devices, servers, and business-critical software applications.
• User Account and Access Management: Setup, modification, and security of user accounts across systems, including Microsoft 365, email, and internal applications.
• Network Diagnostics and Repair: Identification and resolution of connectivity issues, slow network performance, VPN failures, or Wi-Fi problems.
• Email, Printer, and Workstation Support: Assistance with day-to-day productivity tools—ensuring your team can work without interruption.
• New Employee IT Onboarding/offboarding: Complete setup/lockdown of user accounts, permissions, devices, and application access to ensure new hires are ready to go on day one.

Whether it’s routine troubleshooting or mission-critical intervention, our team is available 24/7 to keep your business systems running smoothly.

A: While our use of Identity Threat Detection and Response (ITDR) significantly reduces the risk of a breach, our team is always prepared—and often steps in before threats can escalate. If suspicious activity is detected, our systems trigger immediate containment protocols. In the rare event that a breach occurs, our incident response team mobilizes right away to isolate the threat, prevent lateral movement, and minimize impact. We quickly restore affected data from secure backups, investigate the source of the breach, and implement remediation measures to strengthen your defenses. We also support regulatory reporting and compliance documentation to ensure your business meets all required standards.

A: A secure business has up-to-date antivirus software, firewalls, strong passwords, multi-factor authentication, regular patching, employee awareness training, and a response plan. We offer many different levels of risk assessment options from Vulnerability Assessments that scan for security flaws to Penetration Testing that simulates real-world attacks, each assessment provides critical insights to strengthen your defenses. Not sure which one is right for you? Explore our different cybersecurity assessments below to find the best fit for your security strategy.