Windows 11 Upgrade and issues related to the upgrade are not covered under normal agreement.
Our policy is, and has always been, if an upgrade is performed by Braver, the support is included in your agreement. However, if issues arise related to any upgrade not performed by Braver, the support will not be covered under your agreement.
Right now, we recommend that you wait and not rush to upgrade just yet. With the launch of any new OS, it is best to err on the side of caution before committing to upgrade. There are just too many unknown variables to consider, from compatibility to age of the computer.
We will continue to provide information on the status of upgrading. We will also, of course, fully support, under agreement, any new systems purchased with Windows 11.
Reach out and contact our team with any questions.