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Managed IT and Cybersecurity in
Massachusetts and Rhode Island Since 1989

Braver Technology Solutions is a managed IT services and cybersecurity provider for small and midsized organizations across Eastern Massachusetts and Rhode Island. We have been doing this work since 1989, from offices in Boston, Providence, and Taunton — and today with the engineering depth of a 25-company national network behind us.

Most technology problems that reach an owner’s desk are not really technology problems. They are decisions nobody made: which risks to accept, what to standardize, when to replace something that still technically works. Our job is to make those decisions clear enough that you can make them quickly — and then execute them without drama. AI is the newest version of this. Before we turn on Microsoft Copilot or any AI tool in your environment, we run a readiness assessment on your Microsoft 365 tenant, close the access and data gaps it finds, and put a governance policy in place — so AI adoption happens inside your security and compliance obligations, not as an afterthought to them.

We have helped hundreds of organizations across the region turn technology, AI included, from a recurring problem into a planned part of the business.

Local for more than 35 years What that actually buys you

Longevity gets claimed a lot in this industry. Here is what it concretely means when you hire us.

We know the environment you operate in. The obligations that apply to a Massachusetts employer under 201 CMR 17.00. What your cyber insurance carrier will actually require at renewal. Which regional carriers and internet providers deliver, and which will leave you waiting. Which line-of-business applications common in New England manufacturing, professional services, and healthcare have quirks that surface at the worst possible moment. None of that is on a vendor certification. It comes from doing the work here, for a long time.

We are also still here to answer for our decisions. The recommendations we made five years ago, we lived with alongside our clients. That changes how you advise people. It makes you conservative where it counts and willing to spend where it matters.

Strategy first, tools second

Every engagement starts with what the business is trying to do over the next 12 to 36 months — growth, an acquisition, a compliance requirement, a location opening or closing. Technology decisions follow from that. Reversing the order is how organizations end up paying for platforms nobody asked for and still lacking the one capability they actually needed.

Plain language, documented decisions

You will not get a recommendation you cannot explain to your board, your auditor, or your insurance carrier. We put the reasoning in writing — what we recommend, what it costs, what happens if you defer it, and what risk you are accepting either way. If you decide against our advice, we document that too and move on. Clarity is not the same as pressure.

Reachable, and accountable to a name

You will know the people supporting you, and they will know your environment before they pick up. Escalation does not mean starting over with someone new. Every engineer you reach is Level II or higher — no tiered hand-offs, no repeating yourself.

Local ownership of the relationship. National depth behind it. Braver and New Charter Technologies

In March 2021, Braver became the ninth managed service provider to join New Charter Technologies, a North American network of independent IT firms backed by the private equity firm Oval Partners. We were not acquired in the way that word usually works. Braver kept its name, its leadership, its team, and its decision-making. Our founder and CEO, Kenny Rounds, put it plainly at the time: he was not looking to sell, he was looking to join a peer group that could take the business further.

New Charter today includes more than 25 partner companies operating across North America, roughly 1,200 employees, and revenue approaching $300 million, and was named to the 2026 Channel Futures MSP 501. For a Massachusetts or Rhode Island business, that scale translates into four specific things.

Your other locations get covered properly

If you have offices in Denver, Houston, Minneapolis, or Vancouver, we do not fly an engineer across the country or hand you to an unfamiliar local vendor. We call a New Charter partner company in that market and they go on site, coordinated by us. You keep one point of accountability, and it is still us.

Cybersecurity from a dedicated firm, not a side function

Braver clients have access to Cyber74, New Charter’s national cybersecurity firm, whose only business is security — penetration testing, security risk assessments, monitoring, and security strategy. Independent firms our size generally cannot staff a capability like that. Because of the network, we do not have to.

Engineering depth measured in hundreds, not dozens

When a client hits an unfamiliar platform, a hard migration, or a compliance requirement we have not seen in exactly that form, our engineers can put the question to peers across more than two dozen firms who have already solved it. You get a proven answer sooner and pay for fewer discovery hours.

Continuity you can actually underwrite

Owner-operated IT firms carry succession risk, and any careful buyer should ask about it. Because Braver is part of a capitalized platform, our investment in tooling, security, and bench strength does not depend on one owner’s retirement timeline. The firm outlasts any individual in it — including us.

Our Mission
To make technology a decision our clients can make confidently, rather than a problem they manage reactively. We do that by pairing deep regional experience with enterprise-grade capability, tailored to each company and industry we serve — so the only thing you have to remember is your password.

Our Vision
To be the technology partner Massachusetts and Rhode Island business leaders call first — not because we are the largest, but because we are the ones who tell them the truth. We value our employees, clients, and vendors, and we treat each with the respect that makes a 35-year business possible.

Our Partners We partner with
leading technology innovators

Here are 12 reasons why Braver is right for your business

1. You need the best IT help

Since 1989, Braver has solved IT problems for businesses across Eastern Massachusetts and Rhode Island. Our team carries more than 100 years of combined IT experience, and through the New Charter Technologies network we can draw on engineers at more than 25 partner firms across North America. Whatever you are facing, someone in our orbit has already solved it.

2. You want someone who will always be there

A live person answers our phone. When you have an emergency you should not be leaving a message and hoping someone calls back — you need to talk to somebody now. We keep a team in the office ready to help, and our average answer time is one ring.

3. You want a complete team, not one person

You know the pain of a provider too small to absorb a bad week. Braver runs a fully staffed support desk, a bench of engineers, field staff, and account and admin teams. Whether you need a quote for a laptop, a new server, or a password reset, someone qualified is already available.

4. You want more than just our word

We prove ourselves every time we walk through your door, and our agreement reflects that. If you are not happy with us for any reason, you can cancel. No multi-year term to wait out, no legal gymnastics. We shake hands and stay friends.

5. You do not want surprise invoices

Our Priority Care agreement is deliberately simple: you have a problem, we fix it. One flat monthly fee, unlimited support from senior staff. You will not get an unexpected invoice for something you reasonably assumed was covered. If it was working and it broke, we fix it.

6. You need your data to be safe and recoverable

Your most important assets live on your systems, and a backup you have never tested is a hope, not a plan. We monitor client backups from our own operations team and take a trust-but-verify approach — our engineers perform test restores on your data on a regular schedule.

7. Your users expect their computers to work. Period.

Our ReadyVault Quickstart line protects clients against the downtime that follows the worst-case scenarios. We measure the time to bring your systems back online in minutes, not hours or days, so your office is back in business quickly after an incident.

8. You want real engineers, based in the United States

We do not outsource engineering, ever. When you call, you reach engineers who work in our offices here. We know who the Patriots, Red Sox, Celtics, and Bruins are. We know you because we are you.

9. You want to see someone at your office

Plenty of providers try to solve everything remotely because it is cheaper for them. Sometimes remote is genuinely fastest, and sometimes you need an engineer standing in the room. If on site is the fastest path, we come. For client locations outside New England, we coordinate on-site support through New Charter partner companies — and we stay accountable for the outcome.

10. You want the right solution for you, not for us

Nobody on our staff works on commission or product-based incentives. Our team is measured on client feedback, not on what they sell. If the right answer for you is a product we do not carry, that is the answer you will get.

11. You need experience on the first call, not the third

Most providers route your call to a low-tier technician and escalate from there. It saves them money and costs you time. Every Braver engineer is Level II or higher — meaning each one can build and deploy a server if that is what your problem requires. No escalation means faster resolution.

12. You want AI adopted safely, not just switched on

Any provider will happily sell you Copilot licenses. Turning AI on is the easy part. The harder truth is that AI does not create new access to your data — it surfaces the access your people already have, including the folder somebody shared with the whole company three years ago. Before we enable Microsoft Copilot or any connected AI in your environment, we assess your Microsoft 365 tenant, close the permission and data-exposure gaps we find, and put a written governance policy in place. Then a pilot group goes first.

Questions we get asked Before people pick up the phone

Who is Braver Technology Solutions?

Braver Technology Solutions is a managed IT services and cybersecurity provider serving small and midsized organizations in Eastern Massachusetts and Rhode Island. Founded in 1989, Braver operates from offices in Boston and Taunton, Massachusetts, and Providence, Rhode Island, and is a partner company of New Charter Technologies, a North American network of independent IT firms.

Where is Braver Technology Solutions located?

Braver Technology Solutions has three offices: 416 West Broadway, Boston, MA 02127; 705 Myles Standish Blvd., Taunton, MA 02780; and 10 Dorrance Street, Providence, RI 02903. Braver serves clients throughout Eastern Massachusetts, Rhode Island, and southern New England.

What services does Braver Technology Solutions provide?

Braver provides managed IT services, co-managed IT support, cybersecurity and compliance services including CMMC support, cloud and Microsoft solutions, AI enablement including Microsoft Copilot readiness and governance, vCIO and IT consulting, business continuity and disaster recovery, VoIP phone systems, Apple and Mac support, and help desk services for end users.

How long has Braver Technology Solutions been in business?

Braver Technology Solutions was founded in 1989 and has served the Eastern Massachusetts and Rhode Island market for more than 35 years under the same leadership.

Is Braver Technology Solutions part of a larger company?

Yes. In March 2021, Braver became the ninth managed service provider to join New Charter Technologies, a North American network of independent IT firms backed by the private equity firm Oval Partners. Braver retains its own name, leadership, team, and client relationships, and gains access to the network’s engineering resources, cybersecurity capabilities, and multi-region on-site coverage.

What is New Charter Technologies?

New Charter Technologies is a North American platform of independent managed service providers backed by Oval Partners and led by CEO Peter Melby. It includes more than 25 partner companies, roughly 1,200 employees, and revenue approaching $300 million. Unlike a traditional acquirer, New Charter allows partner companies to retain their own brands, leadership, and local client relationships while sharing engineering expertise, cybersecurity services, and back-office support.

How does Braver’s New Charter partnership benefit clients?

Braver clients gain four things: on-site support coordination for locations outside New England through partner companies across North America; access to Cyber74, New Charter’s dedicated national cybersecurity firm; engineering expertise pooled across more than 25 IT firms; and the financial stability of a capitalized platform, which removes the succession risk that comes with a single-owner provider.

Can Braver support businesses with offices outside New England?

Yes. Braver coordinates on-site technical support for client locations across North America through New Charter Technologies partner companies. Braver remains the single point of accountability and manages the relationship; the local partner company provides hands-on support in that market.

Does Braver require a long-term contract?

No. Braver clients can cancel their agreement if they are not satisfied, without waiting out a multi-year term. Braver’s position is that a provider should have to earn the relationship continuously rather than rely on a contract to keep it.

Does Braver support Apple and Mac environments?

Yes. Braver supports mixed Windows and Apple environments, including Mac endpoint management, Apple device deployment, and integration of macOS and iOS devices with Microsoft 365 and Windows-based infrastructure.

Does Braver help businesses adopt AI tools like Microsoft Copilot?

Yes. Braver provides Microsoft Copilot enablement including readiness assessments, deployment and configuration, user training and adoption support, and ongoing optimization. Braver also provides AI workflow automation, AI strategy and roadmap consulting, and AI security and governance services covering acceptable-use policy, oversight, and risk assessment.

How do you know if a business is ready for Microsoft Copilot?

Readiness depends less on licensing than on how tidy your data access already is. Microsoft Copilot surfaces the files a user already has permission to reach, so pre-existing oversharing — broad “shared with everyone” links, stale SharePoint sites, over-permissioned mailboxes — becomes visible the moment Copilot is switched on. A readiness assessment reviews your Microsoft 365 permissions, data access, and security posture before deployment, remediates what it finds, and starts with a small pilot group rather than a company-wide rollout.

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Client Testimonials See what clients are saying

We always love to hear from our clients about their experiences with working with us!

Since going with Braver, I sleep better at night.

Braver is more personally engaged at every level than other IT companies. The single biggest benefit with Braver is that we don’t worry about IT anymore. Braver is more personally engaged at every level than other IT companies.

Chris H., CFO

Issues addressed quickly

With Priority Care, not only do I feel like I can have any issues addressed quickly to minimize downtime but I also appreciate the proactiveness of services before any issues may arise.

Jason N., Managing Partner

My relationship with Braver Technology is invaluable.

As a non-profit with an IT department of one, my relationship with Braver Technology is invaluable. We have a small staff, and everyone wears a lot of hats. Braver is there when I need them.

Lisa T., Vice President

Braver helps us move our business forward

Braver gives us peace of mind knowing that our servers are properly backed up, have all the latest updates installed, have solid antimalware protection. Braver Technology delivers high quality expert technical support.

Carl J.C., Jr. Information Technology Manager

At Braver Technology We Make IT Work

Braver Technology strives to evolve the way organizations manage their technology by making it as easy as possible. We deliver exceptional value through hands-on, comprehensive expertise and access to cutting-edge technology and innovation, tailored to each company’s specific needs and industry. Your only concern should be remembering your password.

Kenny Rounds, Founder, President and CEO

First-Call Resolution Rate

8000

Tickets Resolved Annually

98.9

Client Satisfaction Rating

Measured across all managed clients,

Managed IT and Cybersecurity in Massachusetts and Rhode Island Since 1989